About Product Info
Do you have a quality guarantee?
Absolutely. We want you to be completely satisfied with your purchase. If your products are flawed in any way, just contact us and we’ll make it right.
Why does the color of my item look different than the pictures?
We try our best to accurately represent each item – however, to differences in screen resolution, colors may appear slightly different in real life.
About Order Info
Why I don't receive your confirmation email?Do you have a quality guarantee?
Sometime the email may go to the junk box, have a check please. Then if you get nothing in it, feel free to contact us at [email protected]
How do I cancel my order?
Once your order has been processed and is out for shipping, you cannot cancel the order.
Why does my discount code doesn't working?
Firstly, check if your code has been applied successfully. Then check if the code already expired or is in the wrong spelling.
Can I make changes to my order?
Once the order has been placed and the order has finished processing, you cannot make further changes to your order.
About Payment
What are the available payment options?
We accept Credit card. paypal
Why my payment was declined?
Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Besides it, please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact us with detail about the error asap.
About Transport
What's the shipping free?
For orders over $89, shipping fee is free. For orders under $89, the shipping fee is $6.99.
How long is your shipping time?
The time frame of order delivery is divided into two parts: Processing time: 1 – 2 Business Days; Shipping time: 10 – 15 Business Days
Where is my package now?
To track your order, please click order-tracking, enter your tracking number and you can tracking order.
Where is the tracking number?
1.Just log in to your user account in our online store, then you’ll get the order details and track number.
2.After placing your order, please check your email box. You’ll receive e-mails that confirm and update your order status, including your shipment tracking number.
Why there is not any tracking info about my order or the tracking info hasn't been updated for a long time?
As it is international shipping, the shipping will take some time to be updated when it is in transit. Also, it will take time to get the updated info from the shipping company. Contact us [email protected] and we will help you.
What happens if I am not in when it arrives?
signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel asap.
About Return & Refund
When will I get the refund?
Our warehouse will verify the conditions of the return items within 7 business days upon receipt. After the return verification is completed, we will process your refund immediately. The time range also depends on the refund method you choose, normally takes 1-15 business days.
Could I get the full refund if I return the order?
We will offer a full refund on all items that have been returned in new condition, unwashed and unstained.